Cancel or transfer cell phones, utilities, and cable/internet

To start, call the provider's customer support number. Here are numbers to common providers:

  • AT&T: 1-800-331-0500

  • Verizon: 1-800-922-0204

  • T-Mobile: 1-877-453-1304

  • Sprint: 1-888-211-4727

  • US-Cellular: 1-888-944-9400

  • Metro-PCS: 1-888-863-8768

  • Cricket Wireless: 1-800-274-2538

Tell them that you’d like to cancel or transfer the contract due to a death. Be prepared to tell them:

  • The name of the deceased

  • The phone number of the deceased

  • Date of death

  • Social Security number

  • The account holder/creator's name (if not the deceased)

  • Some companies may require a certified death certificate copy

Note: The balance due on the account should be paid when the contract is canceled. You should not be charged any cancellation or transfer fees.

Next, cancel or transfer utilities and cable/internet services by following the steps below:

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Cancel or transfer utilities
Cancel or transfer utilities

If someone is staying in the residence, you can transfer the account to their name to allow them to keep paying the bills. If you are selling the residence, you will want to cancel the accounts when you sell it.

Cancel or transfer cable/internet
Cancel or transfer cable/internet

Transfer the account so that you can keep paying bills or close it down to stop the charges. These companies are known for being difficult. Brace yourself.

subscriptions & utilities, settling affairsJennifer Goodsubscriptions, financial and propertyComment