Cancel or transfer cable/internet

Either transfer the account so that you can keep paying bills, or close it down to stop the charges. Also, these companies are known for being difficult. Brace yourself.

First, find the following information:

  • First and last name of the account holder

  • Service address

  • Phone number

  • Account number

  • Last four digits of the account holder’s Social Security number

  • Death certificate

  • Your photo ID

Call the TV/Cable/Streaming provider. Here are numbers to some common carriers:

  • Comcast/Xfinity/Altice: 1-800-934-6489

  • AT&T/DirecTV: If you know the PIN, you can call 611 from an AT&T wireless phone to cancel the account. If not, go to an AT&T-owned retail store (distributors won’t work)

  • Time Warner/Charter Communications/Spectrum: 1-855-707-7328

  • DISH Network / Sling TV: 1-888-283-2309

  • Verizon/FIOS: 1-800-922-0204

  • Altice/Optimum: 1-866-209-1099

  • Frontier/Vantage: 1-866-786-6693

  • Mediacom: 1-855-633-4226

  • Cox Communications/Contour: Follow these instructions found here.

If you have a box/hardware, the customer service representative will guide you through how to return this.

Note: You will likely have to pay the balance on the account. Some providers do still charge early termination or transfer charges (we don’t like it either!) Additionally, many of these companies are known for difficult customer service and may request different things.

subscriptions & utilities, settling affairsJennifer Goodsubscriptions, cancel, financial and propertyComment