How to close an eBay account after a loved one passes

1) If you can log in to their account:

  • Select the name in the upper left-hand corner.

  • Click Account Settings.

  • Click the Account tab.

  • Click Close my Account.

  • Scroll down and click request to close the account.

  • Select a reason for closing the account.

  • Click Continue.

  • Click Confirm.

2) If you can’t log in but have access to their email or phone number, Ebay recommends resetting the password. You can use this link: https://www.ebay.com/help/account/changing-account-settings/cha nging-password?id=4197

3) If you can’t log in and do not have access to their email or phone number:

  • You can call eBay at 866-540-3229.

  • They will remove the billing information on their behalf.

  • You will need their username, email address, and physical address on file.