How to close a Yahoo account after a loved one passes

You can leave the account as is, or if you want to delete it, here are the steps:

1) If you have access to the account login information, you can delete it once you are logged in

2) If not, you need to send a letter to Yahoo

• Gather the following information

  • The letter containing your request and stating the Yahoo ID of the deceased

  • A copy of a document appointing the requesting party as the personal representative or executor of the estate of the deceased

  • A copy of the death certificate of the Yahoo account holder

• Mail this information to:

  Concierge Executive Escalations

  Yahoo Inc.

  5250 NE Elam Young Parkway

  Hillsboro, OR 97124

Note: Yahoo will not provide passwords or allow access to the deceased's account, including account content such as email, based on their Terms and Conditions.

However, despite this being a violation of the terms and conditions, some people recommend that you can reset the password for the account and use this to log in. This could work if you already have access to your loved one’s email address or phone number. We are not endorsing this choice, but if recommended by your lawyer, here is the process:

• Go to the Sign-in Helper: https://login.yahoo.com/forgot?

• Enter one of the account recovery items listed

• Click Continue

• Follow the instructions given in the Sign-in Helper